Better

Kick-starting a centralized support function of an ICT firm

We helped a global ICT corporation rapidly reorganize and launch a new centralized organizational unit serving over 10 000 employees globally.

A global ICT corporation had recently launched a new strategy and invited Novel to help reorganise one of its major support functions. The function was previously decentralised into business units in several countries and its operations were unharmonised, resulting in low customer satisfaction. Novel designed and managed an intensive kick-start project to rebuild the function. The new unit head and a small core team designed an organization and governance model and appointed key people. They were then engaged in building a shared strategy for the function, setting targets and creating an action plan. After three months of intensive work the new unit successfully launched its operations. According to the client, Novel’s involvement in the project increased speed and discipline, ensured focus on the key priorities and build stakeholder commitment through the engaging way of working.

Building “one company” culture through management training

We supported an international construction company in building a “one company” culture by facilitating a multi-year management training programme for nearly 200 participants.

A construction company had set the goal of becoming “one company” with harmonized ways of working and increased internal co-operation and synergies. In order to build a foundation for that, a training programme for top and middle management was launched with four one-day modules: Strategy, strategy execution, customer relationship management and leadership. Novel was first asked to facilitate one of the modules, but after a while took the responsibility for planning, coordination and facilitation of the entire programme. During three years in total 12 groups and nearly 200 participants went through the programme. It consistently received praising feedback and was seen by the top management as an integral tool for building “one company” culture.

Supporting the transformation of a global ICT corporation

We helped a global ICT corporation to reposition itself through a comprehensive business transformation programme.

Once a stellar performer in its industry, an ICT corporation had failed to address the market changes and had become an underperformer. The new corporate strategy outlined that in order to improve business performance, fundamental changes were needed to its siloed and hierarchical operating model. Novel supported the management in designing a comprehensive transformation programme and then took responsibility for managing one of the key initiatives, a company reorganization. The work included designing a new matrix organization structure, planning reporting and steering practices, creating a new job architecture and managing the transition from old to new structure. As a result of the reorganization, the company became more integrated with larger units, fewer organizational layers, and harmonized ways of working. The reorganization together with other major changes helped the corporation to reposition itself and get back on the track of profitable growth.

Crystallizing a growth plan of a construction company

We helped a PE-owned construction company go through an intensive strategy discussion to crystallize its growth plan and business priorities.

A construction company was formed a few years back as a result of a merger. During the post-merger integration period a new strategy had been created with external support, but it had not been taken fully into action. A new CEO was appointed and he wanted to crystallize an actionable plan for the coming years. With the help of Novel, the company created a concise strategy that defined the target state, business scope and growth areas and crystallized what was required to make the growth real. As a result of the work, the company had a clear growth plan and priorities and has since made good progress on its track towards reaching the ambitious growth targets.

Timo Hentunen

Founder & Managing Consultant

Timo has 25 years of experience in designing strategies and business concepts and leading change in international environments, both as a consultant and as a line manager. He is the founder of Novel Management Consulting. Prior to Novel Timo worked in management consulting in the UK and in Finland. He has also gained experience in general management and expert roles in the ICT, consumer goods and media sectors and held interim management positions in technology start-up companies. Timo has an M.Sc.(Econ.) degree from Aalto University and an MBA from Insead.

In his spare time Timo can be found working out at a gym, shooting a ball on a golf course or singing in a male choir. He also likes to read and relax with family and friends.